GoToAssist Service Desk (v121 Web) Release Notes

Released October 29, 2015 (PST)


  • Various bug fixes

Bug fixes

  • A fix was implemented to escalate incidents and send an email notification when an SLA has been exceeded.
  • A fix was implemented to report deployments to a new relic.
  • A cosmetic change was made to update the on-boarding training link.
  • A fix was implemented to prevent third-party blacklisted email addresses from being added to the watchlist of an incident that was created via email.
  • A change was implemented to prevent an incorrect “no seats available” message for users that have all named seats in use but also have shared seats available.
  • A backend change was implemented to correct the way emails are collected and added to the watchlist, which previously resulted in exceptions.

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If you have questions, comments, or suggestions about this release, please visit our GoToAssist Community and post your feedback – we want to hear from you!