GoToAssist Service Desk (v145.0 Web) Release Notes

Released January 11, 2017 (PST)

SUMMARY:

  • Enhancements to configuration options within Customer Access
    • Google Plus login configuration
    • Active Directory login configuration
  • Bug fixes and minor improvements

What’s New?

Enhancements to Configuration Options within Customer Access

Google Plus Login Configuration

  • Admins can now independently enable/disable the “Sign in with Google” option when “Allow Portal Self Registration” is enabled within their Customer Access.  Previously, the only way to disable the “Sign in with Google” option was if the “Allow Portal Self Registration” option was disabled altogether.  (GTASD-916)
  • To configure the Google Plus login options, admins can do the following:
    1. Log in to their account at https://desk.gotoassist.com.
    2. Go to Configure > Customer Access.
    3. Check the box to enable the “Allow customer self registration” option.
    4. Check the box to enable the “Allow Portal Self Registration” option.
    5. Enable or disable the “Sign in with Google” option.
    6. Click Save.
      • Note:  If the “Allow Portal Self Registration” option is not enabled, the option for “Allow Sign in with Google” will not be displayed.

SignInWithGoogle.png

Active Directory Login Configuration

  • Admins now have the option to save their Active Directory login URL when the “Allow AD Registration & Authentication” option is enabled within their Customer Access.  If the Active Directory login URL is saved, the customer portal login page will display an “Active Directory login” button below the standard login pane.  (GTASD-927)
  • To capture the Active Directory login URL, admins can do the following:
    1. Log in to their account at https://desk.gotoassist.com.
    2. Go to Configure > Customer Access.
    3. Check the box to enable the “Allow AD Registration & Authentication” option.
    4. Follow the instructions to create the Active Directory integration.
    5. Enter the Active Directory Login URL in the “Login URL” field.
    6. Click Save. ADOption.png
    7. Visit the customer portal login page, where a new “Active Directory Login” button is now displayed.

Customer Portal Login.png

Bug Fixes

  • Fix for ensuring all matching Knowledge articles are displayed in the search results of the customer portal’s Knowledge Base.  (GTASD-1111)
  • Fix for ensuring more matching Knowledge articles are displayed when clicking the “View All”/ “Show More” option in the search results of the customer portal’s Knowledge Base  (GTASD-1112)
  • Fix for allowing the “Show More” button to be used more than once to display more search results in the preview layout of the customer portal’s Knowledge Base.  (GTASD-1123)
  • Fix for opening the external admin in a new tab when a user clicks on the “GoToAssist” logo in the top navigation.  Previously, the external admin would open within the same page and the user would need to use the user account drop-down menu to navigate back to Service Desk.  (GTASD-1128)
  • Updated GoToAssist Service Desk graphic on the “Try or Buy” page to reflect the most current version.  (GTASD-1126)
  • Fix for correctly wrapping the text of the Symptom and Comments of an incident created via email when viewed from the agent side using IE.  (GTASD-1124)

Provide Feedback

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