Release Notes (Remote Support)

Note about Web releases:  All changes to the agent website are made visible to all accounts simultaneously.

Note about upgrading the desktop apps: The version of your GoToAssist Expert desktop application is determined by your administrator within your account configuration.  As a result, your software version may not automatically upgrade when a new build is released. If your account is configured to upgrade to the latest version, you can force the software upgrade on your computer by doing 1 of the following actions:

  • Download the latest GoToAssist Expert desktop application at http://www.fastsupport.com/download/repDownload.
  • Launch an attended session (this will force the application to sync with our servers and automatically update).
  • On your computer, exit and re-launch the GoToAssist Expert desktop application.

Get the latest version of the mobile apps:

  • Download GoToAssist (Remote Support) App for iOS – for agents
  • Download GoToAssist (Remote Support) App for Android – for agents
  • Download GoToAssist (Customer) App for Android – for customers
  • Download GoToAssist (Customer) OS < 4.2 App for Android – for customers

02/09/17 – GoToAssist Remote Support (v3.2, b1343) Release Notes

02/07/17 – GoToAssist Remote Support (v17.2.0 Web) Release Notes

02/01/17 – GoToAssist (Customer) OS < 4.2 App for Android (v1.0.355) “End of Life” Release Notes

02/01/17 – GoToAssist (Remote Support) App for iOS (v2.0.3) Release Notes

02/01/17 – GoToAssist (Remote Support) App for Android (v2.2.389) Release Notes

02/01/17 – GoToAssist (Customer) App for Android (v3.1.432) Release Notes

01/03/17 – GoToAssist Remote Support (v16.12.0 Web) Release Notes

12/23/16 – GoToAssist (Remote Support) App for iOS (v2.0.2) Release Notes

12/21/16 – GoToAssist Remote Support (v3.1, b1251) Release Notes

12/20/16 – GoToAssist Remote Support (v2.5.1 Web) Release Notes

12/16/16 – GoToAssist (Customer) App for Android (v3.0.410) Release Notes

12/14/15 – GoToAssist (Remote Support) App for Android (v2.1.384) Release Notes

12/07/16 – GoToAssist Remote Support (Session Recording Service v16.12.0) Release Notes

12/05/16 – GoToAssist (Remote Support) App for iOS (v2.0.1) Release Notes

11/30/16 – GoToAssist Remote Support (v16.11.2 Web) Release Notes

11/14/16 – GoToAssist Remote Support (v2.4.0 Web) Release Notes

11/08/16 – GoToAssist (Remote Support) App for Android (v2.0.362) Release Notes

11/07/16 – GoToAssist Remote Support (v2.3.0 Web) Release Notes

11/02/16 – GoToAssist (Remote Support) App for iOS (v2.0.0) Release Notes

11/02/16 – GoToAssist Remote Support (Reporting Service v16.10.0) Release Notes

10/25/16 – GoToAssist Remote Support (v2.2.0 Web) Release Notes

10/20/16 – GoToAssist Remote Support (v16.10.0 Web) Release Notes

10/10/16 – GoToAssist Remote Support (v2.1.1 Web) Release Notes

10/10/16 – GoToAssist Remote Support (v3.0, b1185) Release Notes

09/26/16 – GoToAssist Remote Support (v2.9, b1174) Release Notes

09/19/16 – GoToAssist Remote Support (v16.9.0 Web) Release Notes

09/19/16 – GoToAssist Remote Support (Session Recording Service v16.9.0) Release Notes

08/31/16 – GoToAssist Remote Support (Reporting Service v16.8.0) Release Notes

08/16/16 – GoToAssist Remote Support (v16.8.0 Web) Release Notes

06/28/16 – GoToAssist (Customer) App for Android (v2.0.386) Release Notes

06/20/16 – GoToAssist Remote Support (v2.8, b1119) Release Notes

05/11/16 – GoToAssist Remote Support (v16.5.0 Web) Release Notes

04/26/16 – GoToAssist Remote Support (v2.7, b1092) Release Notes

04/18/16 – GoToAssist Remote Support v16.4.1 Web) Release Notes

04/11/16 – GoToAssist Remote Support (v16.3.1 Web) Release Notes

03/30/16 – GoToAssist Remote Support (v2.7, b1038) Release Notes

03/10/16 – GoToAssist Remote Support (v16.3.0 Web) Release Notes

02/25/16 – GoToAssist Remote Support (v16.2.0 Web) Release Notes

12/16/15 – GoToAssist Remote Support (v2.6 b948) Release Notes

12/14/15 – GoToAssist Remote Support (v15.12.0 Web) Release Notes

12/09/15 – GoToAssist Remote Support & Monitoring (v15.7.3 Web) Release Notes

11/10/15 – GoToAssist (Remote Support) App for Android (v1.0.329) Release Notes

10/07/15 – GoToAssist Remote Support (Session Recording Service v15.10.0) Release Notes

10/07/15 – GoToAssist (Remote Support) App for iOS (v1.6.706) Release Notes

09/30/15 – GoToAssist Remote Support (v2.5, b888) Release Notes

09/28/15 – GoToAssist Remote Support (v15.9.2 Web) Release Notes

09/25/15 – GoToAssist (Customer) App for Android (v2.0.355) Release Notes

09/25/15 – GoToAssist (Customer) OS < 4.2 App for Android (v1.0.355) Release Notes

09/17/15 – GoToAssist (Remote Support) App for iOS (v1.6.700) Release Notes

08/24/15 – GoToAssist Remote Support & Monitoring (v15.7.1 Web) Release Notes

08/24/15 – GoToAssist (Remote Support) App for Android (v1.0.322) Release Notes

07/28/15 – GoToAssist Remote Support & Monitoring (v15.7 Web) Release Notes

07/20/15 – GoToAssist (Customer) App for Android (v1.0.318) Release Notes

07/06/15 – GoToAssist Remote Support (v2.4, b857) Release Notes

07/01/15 – GoToAssist (Remote Support) App for Android (v1.0.319) Release Notes

06/23/15 – GoToAssist Remote Support (v15.6.0 Web) Release Notes

06/16/15 – GoToAssist (Remote Support) App for iOS (v1.6.695) Release Notes

05/14/15 – GoToAssist (Customer) App for Android (v1.0.289) Release Notes

05/12/15 – GoToAssist (Remote Support) App for Android (v1.0.314) Release Notes

04/21/15 – GoToAssist Remote Support (Reporting Service v2.1.2) Release Notes

04/01/15 – GoToAssist (Remote Support) App for iOS (v1.6.665) Release Notes

03/16/15 – GoToAssist (Customer) App for Android (v1.0.276) Release Notes

03/12/15 – GoToAssist Remote Support (v15.3.0 Web App) Release Notes

03/11/15 – GoToAssist (Remote Support) app for Android (v1.0.308) Release Notes

03/09/15 – GoToAssist (Remote Support) App for iOS (v1.6.662.0) Release Notes

03/02/15 – GoToAssist Remote Support (v2.3, b818) Release Notes

02/09/15 – GoToAssist Remote Support (v15.2.0 Web) Release Notes

02/06/15 – GoToAssist (Customer) App for Android (v1.0.265) Release Notes

02/02/15 – GoToAssist Remote Support (v15.1.0 Web App) Release Notes

12/11/14 – GoToAssist (Remote Support) App for iOS (v1.6.622) Release Notes

12/04/14 – GoToAssist (Remote Support) App for Android (v1.0.288) Release Notes

12/01/14 – GoToAssist Remote Support (v2.2.2, b778) Release Notes

10/30/14 – GoToAssist Remote Support (v14.10.0 Web App) Release Notes

10/09/14 – GoToAssist Remote Support & GoToAssist Express (v2.2, b764) Release Notes

09/24/14 – GoToAssist Remote Support (v2.2, b758) Release Notes

07/15/14 – GoToAssist Remote Support (v2.1.2, b726) Release Notes

07/08/14 – GoToAssist (Remote Support) App for iOS (v1.6.590.0) Release Notes

06/20/14 – GoToAssist Remote Support (v2.1.1, b721) Release Notes

06/17/14 – GoToAssist Remote Support (v2.1, b715) Release Notes

05/05/14 – GoToAssist (Remote Support) app for Android (v1.0.248) Release Notes

04/23/14 – GoToAssist (Remote Support) app for iOS (v1.6.566.0) Release Notes

04/03/14 – GoToAssist Remote Support (web app) Release Notes

03/28/14 – GoToAssist (Customer) app for Android (v1.0.186) Release Notes

03/05/14 – GoToAssist Remote Support (v2.0, b645) Release Notes

02/18/14 – GoToAssist Remote Support (Session Recording Service v14.2.0) Release Notes

02/10/14 – GoToAssist Remote Support (14.1 Web & v2.0, b637) Release Notes

02/05/14 – GoToAssist Monitoring (14.1 Web) & Remote Support Release Notes

Archived Remote Support Release Notes (01/28/14 and older)