GoToAssist Service Desk (v72.0.4 Web App) Release Notes

Released Nov. 27, 2014 (PST)

What’s New?

New Columns in Reports

  • There are now additional columns available when creating a new incident, problem, change or release report (with the Labs feature enabled). The following columns are now available for selection:
    • Any custom fields configured for the service
    • Customer Name
    • Customer Email
    • Customer Office Phone
    • Customer Other Phone
    • Customer Mobile Phone
    • Customer Fax
    • Customer Job Title
    • Customer Department
    • Customer Timezone
    • Customer Portal Access
    • Company Name
    • Company Office Phone
    • Company Other Phone
    • Company Mobile Phone
    • Company Fax
    • Company Website

12-1-2014 1-24-07 PM

2 thoughts on “GoToAssist Service Desk (v72.0.4 Web App) Release Notes

    • Hi Shanal,

      This feature is currently available on all accounts, but you must have the Labs feature enabled to see it. To enable to the Labs feature, an administrator must go to Configure > Account-Wide Settings > Labs, enable the “Customize report columns” option and click Save. You will then see these columns when you create reports. Thanks for asking!

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