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GoToAssist Service Desk (v72.0.4 Web App) Release Notes

Released Nov. 27, 2014 (PST)

What’s New?

New Columns in Reports

  • There are now additional columns available when creating a new incident, problem, change or release report (with the Labs feature enabled). The following columns are now available for selection:
    • Any custom fields configured for the service
    • Customer Name
    • Customer Email
    • Customer Office Phone
    • Customer Other Phone
    • Customer Mobile Phone
    • Customer Fax
    • Customer Job Title
    • Customer Department
    • Customer Timezone
    • Customer Portal Access
    • Company Name
    • Company Office Phone
    • Company Other Phone
    • Company Mobile Phone
    • Company Fax
    • Company Website

12-1-2014 1-24-07 PM